Refund policy

Loving Loudly Return & Refund Policy

At Loving Loudly, we take great care in ensuring the quality of our products. As a small business offering personal care and wellness items, we do not accept returns or exchanges unless an item is faulty, damaged, or incorrect.

Damaged or Faulty Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order at Lilly@lovingloudly.com.au with your order number and clear photos of the issue. We will assess the situation and offer a replacement or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Personal care products (e.g., skincare, balms, oils)
• Custom or personalised items
• Sale items or gift cards

Refunds

Once your claim is reviewed and approved, a refund will be processed to your original payment method. Please allow time for your bank or payment provider to process the refund.

For any questions, feel free to reach out at Lilly@lovingloudly.com.au—we’re here to help!